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Help

Welcome to Thermal Roll Shop Help.

Here are a few demonstrations to help you get started using Thermal Roll Shop online.


How to measure a cash register roll?

Firstly measure the width of your roll. Measure it precisely to be sure it will fit into your cash register. Refer to the user equipment manual if you are in any doubt.

Secondly, measure the full diameter of the paper across the middle of a new register roll (include the core in the centre). You may use a smaller size - it simply will just run out quicker! 


When will my credit card be charged?

Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.


Are the details I supply you kept private?

Yes, Thermal Roll Shop will never pass your details on to a third party, unless we are required to do so by law


How do I know my order has been received?

Once an order is received by Thermal Roll Shop, you will receive an order confirmation email to the address you entered during the secure checkout process.


My order never arrived?

Please contact Thermal Roll Shop via the contact us page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.


An item is missing from my shipment?

Please contact Thermal Roll Shop via the contact us page if your order is incomplete or incorrect.


Are the prices shown inclusive of GST?

Yes, all of our prices are inclusive of GST.