A point of sale (POS) area, now also commonly known as a modern point of service (mPOS) is where a transaction - primarily retail - is traditionally completed. For example, in a store this is where money would be exchanged for goods, while in a restaurant this is where the bill would be processed for food that has been ordered and/or received. The reason for the changing of the term from ‘sale’ to ‘service’ is due to the area now also being used for customer orders and also for the returning or exchanging of goods.
According to the requirements of the industry and the individual needs of the provider of services/goods, the POS will differ in the software and hardware that is used. Retailers may use everything from scanners and scales to manual and electronic cash registers, touchscreens and EFTPOS machines, while a restaurant may only need an EFTPOS machine, a receipt printer and a cash register.
Regardless of the type of services/goods a provider offers, it is essential that the POS is kept organised, clean and functional, as this is often the first and last area a customer sees of your business. It is also important that you keep everything in an established place so that employees can find items without a lengthy and time-wasting search.
To keep your POS are organised and appealing to customers, we recommend that you:
- Have a designated cupboard or storing area for all stationary-related products, eg. pens, staplers, receipt paper etc. It is important that this area is kept dry and accessible at all times.
- Keep cleaning supplies within easy reach so that employees can clean the area frequently, and ensure that all surfaces are dust and debris-free.
- Ensure that the area around the customer service counter/table is free of clutter and there is a clear path for customers.
- Have the floors cleaned at least once a week to prevent build-up of dirt and dust on the floor.