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Do You Need to Speed Up Your Service?

30 July 2012

Good business has always been associated with being fast, so when things start to slow down in any business there is usually a fair amount of concern. Every business is different, and if yours is one where speed is paramount, you may have valid concerns. Here is a look at whether or not your business needs to consider speeding up its service.
Do you have enough staff?
If you don’t have enough staff then your problem may not be a matter of speed as much as it is a matter of numbers. Make sure you provide enough workers so that keeping up with demand is possible. The only way to know if you have enough staff is by spending some time at your workplace, so before you start passing judgement on the speed at which your workers are moving, take a look at what your staff are doing and how they are doing it.


Mobile POS devices
If you expect your workers to compete with other businesses in the industry, you have to get them some updated tools and capabilities, and mobile POS devices are a fantastic innovation for any service-based business. Mobile POS devices allow your workers to start and finish a sale in any part of your business, and apart from being faster, the thermal rolls they use for receipt paper are longer lasting than traditional receipts.
Maintaining quality
Speed is important in any business, because customers will always want their products and services as fast as possible. However, it is important that you never sacrifice quality for speed.
Does it need to be fast?
Depending on your business and the type of product or service you offer, there may not be any reason for you to be lightning fast with your service. For some businesses, taking time is an important part of the process, however this needs to be balanced with the impact on costs and the need to make a profit. Before you start looking to make changes, consider your business and whether speed is truly a concern.
Increasing training
Your workers may not have the skills and training to go faster, so if you want them to pick up the pace, invest in some additional training. The cost of the training will be well worth it, and you are sure to see your workers start to increase their efficiency and quality of service.
Are you trying to do too much?
Some businesses have trouble functioning fast enough because of the simple fact that they are trying to do too much, so if this is the case for your business, consider focusing on your key business strengths. You will be able to operate a lot faster if you simplify what it is that you are doing.